Events

This half-day workshop will give customer service staff an insight into the essential legal issues surrounding typical furniture transactions from upholstery to fitted kitchens. In an age where consumers are quick to complain, the need to ensure an appropriate response to a complaint is vital if expensive disputes are to be avoided. What will the course cover?

• The legal basics of a contract
• Statutory rights (e.g. Sale of goods, Supply of goods and Services legislation)
• The difference between legal obligations and goodwill policies
• Liability arising from guarantees
• Product safety obligations under civil law
• Case studies from The Furniture Ombudsman case files

Why should I attend?

• Perform better in your current job
• Understand consumer law in practical terms
• Avoid common mistakes and misunderstandings about ''Statutory rights''
• Reduce the cost of dealing with customer complaints.

Lunch will be provided, followed by an optional tour of FIRA's testing laboratory.

This is one of a number of courses available from The Furniture Ombudsman.  To book your place, please call 08701 620 690 or email training@thefurnitureombudsman.org

* Members of FIRA, HST and The Furniture Ombudsman